Keep Microsoft 365 working properly after the project is finished.
CloudMonsta provides ongoing Microsoft 365 administration, troubleshooting, routine maintenance and security reviews so your business has someone reliable to call when changes or problems arise.
Microsoft 365 keeps changing after go-live.
Users join and leave, licences change, shared mailboxes need updating, security settings evolve and day-to-day issues still need resolving.
Give the business one clear point of contact.
CloudMonsta handles routine Microsoft 365 administration and support, with clear boundaries around what is included and what requires separate project work.
What's included
The Ongoing Management module covers the routine administration and support needed to keep a small-business Microsoft 365 environment running smoothly.
User and licence administration
Handle routine changes when staff join, leave or change roles.
- ✓New user setup
- ✓User disablement and leaver changes
- ✓Licence assignment and removal
- ✓Basic account and access changes
Mailbox and collaboration administration
Keep shared business services organised as the company changes.
- ✓Shared mailbox administration
- ✓Distribution group changes
- ✓Teams membership changes
- ✓Basic SharePoint permission changes
Troubleshooting and support
Investigate routine Microsoft 365 issues and help restore normal service.
- ✓Email and Outlook issues
- ✓MFA and sign-in problems
- ✓Teams and SharePoint access issues
- ✓Remote support within the agreed allowance
Routine maintenance and security reviews
Check the environment regularly and identify issues before they become bigger problems.
- ✓Basic tenant health checks
- ✓Security setting reviews
- ✓Licence and account housekeeping
- ✓Recommendations for future improvements
Clear support boundaries
Routine Microsoft 365 administration is covered. Larger technical work is discussed and quoted separately before anything chargeable is started.
Day-to-day Microsoft 365 work
- ✓User, licence and account changes
- ✓Shared mailbox and distribution group changes
- ✓Routine Microsoft 365 troubleshooting
- ✓Basic Teams and SharePoint access changes
- ✓Routine tenant and security reviews
Larger support or project work
- ×New PC or device deployment
- ×Hardware faults and onsite repairs
- ×Large migrations or redesign projects
- ×Intune or advanced security projects
- ×Work exceeding the monthly support allowance
How the monthly service works
A simple, predictable process keeps routine requests easy to manage.
You email CloudMonsta with the change or issue.
The request is checked against the support scope and priority.
Routine work is completed remotely where possible.
You receive an update when the work is complete or if further action is needed.
Build your own Microsoft 365 package.
Choose the modules your business needs now, then add more as you grow. Every project is clearly scoped so you only pay for the work that is relevant to you.
Microsoft 365 Foundation
The essential starting point for a new tenant or an existing setup that needs to be configured properly.
- Tenant and domain setup
- Users and shared mailboxes
- SPF, DKIM and DMARC
- MFA and secure admin setup
Email Migration
For businesses moving from Google Workspace, old email hosting or another Microsoft 365 tenant.
- Migration planning
- Mailbox migration
- DNS cutover
- Post-migration checks
Teams & SharePoint
A structured collaboration and document environment for your staff.
- Company Team setup
- Department channels
- Document structure
- Permissions and file migration
Microsoft 365 Backup
Independent protection for Microsoft 365 data with practical recovery options.
- Exchange backup
- OneDrive backup
- SharePoint and Teams protection
- Retention and restore support
Ongoing Management
Monthly Microsoft 365 administration, maintenance and remote support.
- User and licence changes
- Shared mailbox administration
- Troubleshooting and maintenance
- Security monitoring and reviews
Business Websites
Professional, responsive websites for businesses that need credibility without unnecessary complexity.
- Responsive business website
- Domain and SSL setup
- Google Analytics and SEO foundations
- Contact forms and launch support
Frequently asked questions
What kind of requests are included?
Routine Microsoft 365 administration such as user and licence changes, shared mailbox updates, basic permissions, sign-in issues and normal troubleshooting can be handled within the agreed service scope.
Does this include general PC and hardware support?
No. The service is primarily for Microsoft 365 administration and related remote support. Hardware faults, new PC deployments and onsite work are quoted separately.
What happens if a request becomes a larger project?
CloudMonsta will explain the issue and agree the next step with you before carrying out work that falls outside the ongoing management scope.
Can you add or remove users for us?
Yes. Routine joiner, mover and leaver changes are part of ongoing Microsoft 365 administration, subject to the agreed service terms.
Do you review Microsoft 365 security?
Routine security-setting reviews and tenant housekeeping can be included. Larger security projects, Intune deployment or more advanced changes are scoped separately.
Can Microsoft 365 Backup be managed alongside this?
Yes. Backup can be added as a separate module so protection, monitoring and restore support sit alongside ongoing Microsoft 365 administration.
Is there a monthly support allowance?
The agreed management service can include a defined allowance for routine remote support. Work beyond that allowance is discussed before additional charges are incurred.
Need an idea of the monthly investment?
See indicative pricing for ongoing Microsoft 365 management, backup and other common CloudMonsta services before you get in touch.
Want someone reliable managing Microsoft 365 after go-live?
Start with a free consultation to discuss your users, tenant, support requirements and the level of ongoing management your business needs.